Refund policy

Last updated: July 16, 2026

Thank you for shopping at STILLWELL. We want you to be completely satisfied with your purchase.

Returns

You have 30 calendar days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at getstillwellsupport@gmail.com with your order number and the reason for the return. We will provide you with instructions on how and where to send your package.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable number of days. Please note that shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at getstillwellsupport@gmail.com within 7 days of delivery with photos of the item, and we will arrange a replacement or refund at no additional cost to you.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about our Refund Policy, please contact us at getstillwellsupport@gmail.com.